Saturday, April 22, 2006

Make Your Clients Happy

When selling anything, may it be products or services, our aim other than to earn is to make our clients happy. When going solo, we tend to all everything our selves - we do the dirty work, we do the support, we do the marketing, we do the selling... With so much work, we sometimes become sloppy. For lack of time, the quality of our work drop. And in time we start to lose our clients.

Quality Product and Services
So how do we keep our clients happy? As mentioned above, we maintain or better yet improve the quality of our work. But most of the time, improvements are hard to come by so maintaining the quality is the best that we can offer and we must never fail in that area.

Sense of Importance
Clients are demanding. They expect to be treated with utmost importance even on simplest task. It's not that they wanted us to spend all our time with them, what they want is that we give them our all when they need them. One good example of this is when doing a telecommute job, clients expect their freelancers to give them regular updates on the status of the project. They would like to think that we are doing something about the task/work given to us.

Deliver on Time
Time is gold. Almost every task has a need to deliver in a timely manner. Deadlines is part of the job. Clients welcomes it if we deliver before the deadline. This gives them a chance to test/check the product/output/result and returns before the deadline.

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